Privacy Policy

This policy tells you what to expect when we collect your personal information. Please read the following carefully to understand how we collect and handle your personal data and for what purposes. Terence Michael Willey & Co Ltd complies with the General Data Protection Regulations (GDPR). For the purposes of GDPR, if you provide any personal information to us, we will be the data controller.

Who are we?

Terence Michael Willey & Co Ltd is a registered Company (Company No 04338134). We are licensed and regulated by the Council of Licensed Conveyancers (CLC) under licence No. 10809. The Directors of the Company are Terence Michael Willey & Mark Andrew Willey. We have three trading names; Terence Willey & Co. Malcolm Daniells & Co. and The Bembridge Law Practice. Which reflects the trading styles from each of our three offices. We practice in the provision of reserved legal activities, currently conveyancing and probate services, and other non-reserved legal activities (including will writing).

What information do we collect about you?

We will not collect or use personal data unless it is lawful for us to do so. The basic personal information which we may collect and process is; your Name, address (including email address), Telephone number(s), and other personal information about you held your ID you provide, such as is contained on your driving licence, passport, and any various utility bill and details of your mortgagee and your financial institutions.

How will we use information about you?

We do not sell, share or transfer personal information except as set out in this Privacy policy. We do not use your data for marketing purposes. We use data processors who are third parties who provide elements of services for us. We have contracts in place with our data processors. This means that they cannot do anything with your personal information unless we have instructed them to do it. They will not share your personal information with any organisation apart from us. They will hold it securely and retain it for the period we instruct. In certain circumstances, personal information may be disclosed to other Organisations; CLC; the Legal Ombudsman, our own insurers and their legal representatives, enforcement or government agencies or others with a legitimate interest who may keep a record of that information. We only share information where it is lawful for us to do so or because the law permits or requires us to. In most cases, we will tell you that we are sending your information somewhere else. There are some cases where we are not permitted by law to telling you that we are sending your information somewhere else (eg where we make a Suspicious Activity Report to the National Crime Agency, and to do so may amount to ‘tipping off’). The legal basis we rely on to process your personal data is article 6(1)(c) of the GDPR, which allows us to process personal data when this is necessary to comply with a legal obligation to which we are subject. When we receive information containing personal information we create a new entry or update the information we hold about you on our electronic database.

How long will we keep the information?

We keep personal information for as long as necessary to meet our legal and operational requirements and to ensure we can fulfil our regulatory requirements with CLC our regulator. Our detailed information about the retention on your file will be set out in our Client Care letters and you will be asked to confirm you acceptance and confirmation of the retention of this information and the destruction of the file following the pre advised timeframes depending the type case.

 

How do we keep your information secure?

Under GDPR, we have a duty to keep personal data and information confidential. We take all reasonable steps to keep it secure, use it fairly and ensure that data protection safeguards are in place. If you have any queries or concerns, you can contact us at; mark.willey@terencewilley.co.uk

 

Access to your information and correction

GDPR gives you a right of access to the personal data we hold about you. These are called ‘subject access requests’ (SARs). In instances where we are not required to provide you with information we hold about you, we will let you know. We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

Your right to complain

We work to high standards when it comes to processing your personal information. If you have any queries or concerns, you can contact us at; mark.willey@terencewilley.co.uk

 

If you remain dissatisfied, you can make a complaint about the way we process your personal information to the Information Commissioner’s Office.

Cookies

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. For further information visit www.aboutcookies.org or www.allaboutcookies.org. You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However in a few cases some of our website features may not function as a result.

Changes to our privacy policy

We keep our privacy policy under regular review. This privacy policy was last updated in January 2019.